Q 50.. Differentiate between E-CRM and CRM. #mba #mba-exam #management #business #questions

Q 49. Write a note on CRM Strategy and planning process. #mba #mba-exam #management #business #questions

Q 48.Define E-commerce. How is it significant for internet marketing? #mba #mba-exam #management #business #questions

Q 47.Think about all of the organizations with which you maintain an ongoing relationship #mba #mba-exam #management #business #questions

Q 46..Of the two types of customer expectations, adequate performance expectations fluctuate the most. Describe situations that might cause adequate expectations to increase, thereby narrowing the width of the zone of tolerance. What might a firm do in these situations to achieve its satisfaction targets? #mba #mba-exam #management #business #questions