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· Minimum of 8+ years of experience in Art Direction.
· Generally requires a Bachelor’s degree and meaningful industry experience though practical experience and a strong portfolio.
· An online portfolio or samples of work demonstrating visual branding, online marketing, and great customer-centered design solutions.
· Excellent communication, presentation, and interpersonal skills and the ability to gracefully defend your design decisions to executive management.
· Proven history to manage multiple projects at one time to meet aggressive deadlines.
· Unwavering attention to detail and an acute awareness that everything counts.
· Relentless desire for innovation, balanced with business and user interaction priorities.
· Demonstrated business acumen and customer obsessed behavior.
· Desire and ability to work in a fast-paced online environment.
· Solid written/verbal communication skills and collaborative skills.

As Senior Art Director, you bring true creative vision with a first-class conceptual ability and knack of producing stunning concepts that have global appeal. Confident with the creation of ideas and debating concepts, along with experience of managing/directing shoots. Leading by example as an exceptional creative thinker you will be able to inspire, mentor creative teams and freelancers. As Senior Art Director, you have an infectious enthusiasm and a natural flair for presenting with an ability to build genuine client relationships that take others on a creative journey. You set the creative bar high, bringing with you intrinsic design ability, typographic skills, acute attention to detail, strong organisational skills and hardline/home expertise. You're driven to tell stories that connect with customers across a variety of industries, but most of all, you must be passionate about doing what is right for Amazon’s customers.


Who We Are?
Amazon Product Imaging is building one of the world’s best online shopping experience through photography, video, 3D, graphic design, and usability design enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and fast-growing network of teams located throughout North America, Europe, and Asia, focusing on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. Amazon is continually innovating and setting new industry standards for showcasing tens of millions of products across multiple global marketplaces. Amazon is obsessed with innovating on behalf of its customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.

Responsibilities:

· Create the vision for, and drive the design of, innovative solutions for our Consumables business
· Strong understanding of commercial creativity, brand development, the digital landscape and multichannel marketing concepts
· Excellent communication, presentation, interpersonal and creative thinking
· Mentor and inspire teams around the world, and attract/retain the best performers
· Understand and respond to promotion performance data (metric tests, usability studies), and steer the direction of future creative.
· Direct and evolve the Amazon.com creative positioning (look and feel, voice, photography, etc.) on both the website and offline marketing activities
Please submit cover letter with URL to your online portfolio.

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· We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team. This person should possess strong people and performance management skills, and ideally have at least three years’ experience in an operational people management role.
· They should also have a strong business acumen and be able to create, communicate and achieve a vision.
· Substantial people management experience ideally within a fast paced, metric driven operations team.
· Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.
· Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential.
· Must be self-motivated with good attention to detail, commercial awareness with sound judgment and decision making skills.
· Have a proven ability to drive and motivate staff.

Amazon strives to be the world’s most customer-centric company, where customers can find and discover anything that they might want to buy online. In Amazon, our overall mission is simple: We want to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. Customer Trust Partner Support ("CTPS") works to make Amazon.com the safest place to shop online. The CTPS team safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-term buyer satisfaction. Within CTPS, the Operations division achieves this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

We are looking for a Team Manager/Investigation Manager for our Barcelona CTPS office, to help manage one of our Operation teams of approximately 15 people in our Know Your Customer (KYC) function.


Key Responsibilities:

· Plan, direct and organize the day-to-day operation of an approximately 15 member team.
· Maintain and improve staff engagement through effective people management and motivational techniques.
· Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, and training.
· Complete detailed analysis of operational performance metrics, and make data driven business decisions.
· Formulate and recommend practices to increase the effectiveness and efficiency of your team.
· Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them.
· Develop a strong working knowledge of our CTPS systems, policies, and procedures to ensure that the department complies with our internal and external regulatory requirements.
· Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
· Required to demonstrate performance in the following areas:
· Metrics, by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of all team members, and hence the team at expected levels.
· Process Improvement, by delivering significant business impacts and/ or contributions to their Company through improvement to quality, productivity, or customer experience. Work with peer technical teams to articulate and prioritize feature needs for investigation tool sets.
· People Development, by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Company.
· Project Participation, by effectively participating in projects that involve multiple teams within their Company that are above and beyond the normal area of responsibility or expertise. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
· Judgment and Discretion: The candidate has direct responsibility over multiple functions and processes. They consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. They takes decisions that are reasoned, documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact.

#amazon #amazon-jobs #career #seller-services #team-manager-investigations

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Basic qualifications
This position would suit a recent graduate or someone with good customer service skills/experience.
·
· Basic Qualifications
Basic Qualifications
* Excellent written and spoken German and English skills and an ability to compose grammatically correct, concise and accurate written responses
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
* Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
* Excellent problem solving skills
* Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
* Demonstrated ability to analyze problems logically
* Self-disciplined, diligent, proactive and detail oriented
* Strong organizational skills
* Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
* Demonstrated ability to exceed expectations with regard to performance and individual contribution
* Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
* Ability to maintain high levels of confidentiality and data security standards
* Experience with Microsoft Office, including Outlook, Word, and Excel
* Passionate commitment to Amazon's emergence as the world's most customer-centric company

· Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent German language skills to support our global operations teams, however you will be supporting the English speaking country business as well. Would suit a recent graduate.

Role Requirements
* Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customer’s, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

#amazon #amazon-jobs #career #global-corporate #investigation-specialist-

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· 5 or more years of experience leading an operational organization in a global environment, responsible for an overall team of 150-200 employees, in a global environment and multi-sites setup.
· Proven evidence of success in operational management, operational enhancement and operational change.
· Demonstrated ability in developing and implementing new strategies and procedures
· Proven experience of managing and developing two levels of management and their direct reports.
· Good knowledge of employment law and HR policies and procedures.
· Proven coaching and leadership skills including evidence of successful career progression and growth internally within operation and establishment of proven succession planning models.
· A proven track record of implementing, delivering large projects and communicating effectively an executive level.
· Excellent written and verbal communication skills both remotely and face to face.

Overview:

Span of Control: 150+ employees

At Amazon, the Registration & Compliance Operations (RCO) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

The Registration & Compliance Ops (RCO) organization is seeking an outstanding Operations Manager to join our RCO team located in Barcelona. The Operations Manager owns site goals and objectives in line with global strategic planning and coordinates with recruitment, training and workforce management to meet the forecasted demand. You will be responsible for providing the overall management for a team of 150+ employees and direct leadership to the operations team, overseeing and developing employee performance and process improvement activities. This role will be leading our RCO teams located in Barcelona as well as some of our RCO teams located in Europe. The job holder will be responsible for building and adhering to maintaining SOP’s, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators.

You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have excellent business and communication skills and be able to work with senior management globally, site peers and EU wide business stakeholders as well as legal owners to develop and define mutually agreeable solutions. This position will involve regular communication and engagement with senior management. Cross-team coordination, project management and executive level presentation skills will be key to success.

Responsibilities include:
· Manage a team of managers and an overall operations team of 150+ employees.
· Ensure high quality and high volume productivity within the jobholder’s organizational units.
· Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organizational units, as well as serving as an outstanding role model.
· Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon.com leaders including application of succession planning at all levels across all teams.
· Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality.
· Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.
· Analyze the key levers of the business to identify bad debt trends and proactively take action to eliminate root cause defects.
· The manager's success will be measured by their ability to drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
· Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills. This role blends operations, product management, customer service, global strategy, finance, and usability.

#amazon #amazon-jobs #career #seller-services #operations-manager-

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This position would suit a recent graduate or someone with good customer service skills/experience.

Basic Qualifications:
* Excellent written and spoken Italian and English skills and an ability to compose grammatically correct, concise and accurate written responses.
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
* Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
* Excellent problem solving skills.
* Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
* Demonstrated ability to analyze problems logically.
* Self-disciplined, diligent, proactive and detail oriented.
* Strong organizational skills.
* Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency.
* Demonstrated ability to exceed expectations with regard to performance and individual contribution.
* Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
* Ability to maintain high levels of confidentiality and data security standards.
* Experience with Microsoft Office, including Outlook, Word, and Excel
* Passionate commitment to Amazon's emergence as the world's most customer-centric company

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Italian language skills to support our global operations teams, however you will be supporting the English speaking country business as well. Would suit a recent graduate.

Role Requirements:
* Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customer’s, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

#amazon #amazon-jobs #career #global-corporate #investigation-specialist-