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· Bachelor’s degree or equivalent required
· Professional experience in a high volume, high production operations environment
· Experience identifying and implementing process improvements, preferably with LEAN or Six Sigma methodology
· Proficiency with Microsoft office
· Experience managing a team/function
· Excellent English proficiency (written and oral)
· Occasional travel may be required








Amazon Product Imaging builds the world’s best online shopping experience through photography, video, graphic design, and usability design enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and fast-growing network of teams located throughout North America, Europe, and Asia, focusing on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We are continually innovating and setting new industry standards for showcasing 10s of millions of products across multiple global marketplaces. We are obsessed with innovating on behalf of our customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.
Amazon is looking for an experienced Studio Operations Manager to lead studio operations in a commercial photography studio environment. As a Studio Operations Manager, you will oversee the workflow of high volumes of products between fulfillment center(s) and studio(s), owning procurement, inventory, accounting compliance and loss prevention of product. You set daily production goals and ensure resources are in place to meet targets, coordinating directly with studio, retail, FC/facility and logistics teams to ensure seamless planning for product requiring imaging. You are responsible for short and long-term operational planning, including allocating labor, leading daily planning meetings, and assigning job duties. You will forecast future volumes and make plans to ensure capacity meets demand, creating contingency plans and reacting quickly to changing priorities.
As a leader in the studio, you ensure standard operating procedures are followed, identify inefficiencies in workflow and drive a culture of continuous improvement. You collaborate and share best practices with your peers worldwide, delivering innovative operating procedures that can scale at high volumes while motivating a team of people to deliver results.

RESPONSIBILITIES
· Day to day management and direction of studio operations function
· Planning and overseeing the flow of product and virtual assets through all stages of the studio workflow
· Staffing/workforce planning for Studio Operations
· Using systems/data to track and plan for volume and flow of product that requires imaging
· Contributing kaizen expertise and driving a culture of continuous improvement within studio and/or region
· Collecting and analyzing data and testing solutions for process improvements and new initiatives
· Regularly reporting key productivity and quality metrics to stakeholders
· Implementing studio-wide safety programs including disaster preparedness
·Providing daily supervision as well as mentoring, training, development and performance management of Studio Operations team
·Creating training and process documentationTo learn more about Product Imaging, visit our page at http://bit.ly/AmazonImaging


#amazon #amazon-jobs #career #retail #manager-studio-operations
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This position would suit a recent graduate or someone with good customer service skills/experience.
·
· Basic Qualifications
Basic Qualifications
* Excellent written and spoken Turkish and English skills and an ability to compose grammatically correct, concise and accurate written responses
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
* Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
* Excellent problem solving skills
* Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
* Demonstrated ability to analyze problems logically
* Self-disciplined, diligent, proactive and detail oriented
* Strong organizational skills
* Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
* Demonstrated ability to exceed expectations with regard to performance and individual contribution
* Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
* Ability to maintain high levels of confidentiality and data security standards
* Experience with Microsoft Office, including Outlook, Word, and Excel
* Passionate commitment to Amazon's emergence as the world's most customer-centric company



· Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Turkish and English language skills to support our global operations teams, however you will be supporting the English speaking country business as well. Would suit a recent graduate.

Role Requirements
* Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customer’s, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
* Achieve weekly productivity and quality standards for investigations.
* Experienced in the internet space and capable of succeeding in a fast-paced team environment.
* Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

#amazon #amazon-jobs #career #global-corporate #investigation-specialistturkish
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- Excellent written and verbal communication skills, with proficiency in English and native Turkish ;
- At last 2 years of experience in roles that involve direct interaction and communication with company’s stakeholders;

Job Requirements:

· You must be able to act with professional integrity, working positively, quickly and effectively with a variety of personalities and work styles.
· Confidence when handling simultaneous customer relationships; a strong service mindset and ability to use metrics to identify focus areas. You must be skilled at understanding and interpreting business objectives, considering the needs of both Amazon and external partners.
· Versatility, with an ability to think on your feet, make smart decisions, manage competing projects, meet deadlines and deliver high quality results under pressure.
· Excellent attention to detail with solid analytical skills to evaluate and resolve ambiguity with processes, including monitoring and improving performance against KPIs.
· You must display passion and initiative in solving problems (even when outside your remit), both re-actively and pro-actively. You must be able to propose creative solutions, taking ownership of issues through to resolution.
· Excellent working knowledge of Microsoft Office applications (Excel, Outlook, Word) and Content Management Systems – able to learn and use new tools and systems quickly.



Ever since Amazon opened its virtual doors, it has been an aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online – at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new efficiencies and offering great opportunity for its customers and for you! You'll help Amazon create the Earth's greatest shopping experience – a store featuring more products and brands with the most compelling content compared to any other online or offline store. This is a great platform from which to launch a career with Amazon.

The Amazon Vendor Services (AVS) Catalog opening is designed to provide best-in-class, scalable solutions to help brand specialists and vendors add selection and improve the quality of their content and metadata (IDQ) on the Amazon websites. We are seeking a highly skilled and self-driven AVS Consultant to contribute to the smooth running of the program. The successful candidate will be a strong contributor to the overall vision of the AVS teams while meeting the needs of the business and protecting the integrity of the customer experience.

The scope and main responsibilities of the role will include:
· Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics.
· Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions.
· Participating in the coordination of new vendors’ onboarding, contributing to set expectations and facilitating discussion using a preset agenda.
· Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner.
· Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and road maps, setting the expectations of stakeholders effectively.
· You will support projects with future TR roll out/constraints in mind.
· Auditing and supporting quality/efficiency of service processes, analyzing and fixing root cause.
· Serve as an innovative center of excellence, working on catalogue pilots, testing new initiatives etc.
· Providing value-added recommendations to enhance systems and programs.
· Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action.
· Communicating and collaborating effectively with peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team.
· Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary.

Disclaimer
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

#amazon #amazon-jobs #career #retail #amazon-vendor-services
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- Advanced communication skills in English;
- Bachelor’s degree in any discipline is preferred;

Job Requirements:

- Good working knowledge of MS Office; Excel skills to be able to refine data and prepare business reports;
- Strong communication skills to interact with vendors and internal customers;
- Critical and analytical thinking in order to challenge processes and status quo ;
- Ability to work with large amounts of data;
- Maintain composure in critical situations;
- Ability to work with global and cross functional teams;
- Resistance to repetitive tasks and ability to identify automation opportunities;
- The ability to learn and to work on more tasks at the same time;
- The ability to anticipate customer’s needs and to set correctly the right expectations



Amazon operates in a global e-Commerce environment a diverse set of businesses.

The Retail Business Services (RBS) group is an integral part of Amazon´s online product life-cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group impact online user experience.

Depending on the team you will be part of, you will have the opportunity to support and contribute to one of the key processes within RBS, which will impact customers’ experience, such us:

- Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon´s catalog, creating new product detail pages or improving the already existing ones (product description/content/etc);
- Ensuring that the website content is accurate and up to date by analyzing website customer reviews, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company’s standards.
- Resolving defects both at the warehouse and at the customer side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the customer or at the supply chain level.

In your day-to-day job, depending on the process you will be working on, you will be faced with numerous challenges such as:

- Demonstrate expertise in handling end-to-end processes and related tools in order to achieve business goals;
- Perform root cause analysis, researching for missing information, finding the main errors and solving them in order to ensure the correct functioning of processes and to enhance team performance in terms of productivity and quality;
- Supporting and implementing improvement ideas in order to increase processes efficiency;
- Monitor team and individual KPIs (productivity, quality, utilization, etc), create reports and raise the flag and dive deep on deviations;
- Share knowledge and best practices with the team by email, shadowing sessions, workshops. Training and mentoring other Associates to ensure a fast ramp;
- Taking part in client calls, leading and documenting the discussion.

#amazon #amazon-jobs #career #retail #rbs-senior-associate
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· BA/BS degree required, Master degree a plus
· Experience with roles focused on marketing or analytical type positions.
· 4-7 year experience in product/category management, marketing, supply chain management, business planning, finance or consulting.
· Fluency in English and Turkish



At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online across the globe, this is your chance to make history. Amazon has a long record of growth and success in non-US geographies. Since launching its first European websites in 1998, Amazon has grown into a global leader in e-commerce, with customer-facing websites selling physical goods in five European countries, plus Japan, China, India, Canada, Mexico, Brazil and Australia. Amazon also manages a substantial cross-border business, serving customers in more than 100 countries every month with exports from our current websites.

Amazon Retail team is looking for an enthusiastic, hard-working, and creative candidate to join our product categories. The Vendor Manager develops skills and works across all functional retail areas to grow and improve their partner vendors' success at Amazon. The Vendor Manager possesses a complete understanding of internal and external variables that impact the business (this entails owning forecasting, monitoring, understanding and reporting on the vendors, along with responsibility for driving strategic projects and promotions to achieve business objectives).

The Vendor Manager manages the vendor relationship - manages supplier/partner contracts, manages day-to-day relationships, and negotiates and secures marketing funds. The Vendor Manager works directly with our vendors and at the end of the day your contributions will have a major impact on their success on Amazon.com.tr.
The relevant candidate possesses experience in buying and/or marketing, with a track record of successful relationship management, strong analytical acumen, and experience generating and managing reporting and analysis. Great communication skills and understanding of Excel will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result.


Our environment is fast-paced, and requires someone who is flexible, detail-oriented, analytical, and comfortable working with multiple teams, vendors, partners, and management.

Responsibilities
· Deliver selection growth and increase value for our customers by managing multiple new and existing vendors within category;
· Build strong and sustainable relationships with our vendors. Find creative solutions in negotiations and facilitate discussions in order to drive profitable growth;
· Work closely with the site merchandising, Instock, supply chain and product management teams to align all efforts and deliver results;
· Seek out ways to automate and simplify manual processes in order to improve productivity.




#amazon #amazon-jobs #career #retail #vendor-manager-amazon
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